Frequently Asked Questions

Managely is a fully integrated SaaS platform that lets you launch a complete cloud ERP system for your business. It's not just accounting software — it's a full infrastructure stack that includes a multi-module ERP, business email hosting on your own domain, a centralized control panel, and a fully managed cloud environment covering security, backups, and updates — all under one roof, one subscription.

The core difference is that Managely is fully managed — you're not buying software to install on a server and maintain yourself. You're subscribing to a complete solution: the system + hosting + security + updates + business email + technical support. Traditional ERPs require an internal IT team and carry many hidden costs. Managely eliminates all of that.

The platform includes 30+ modules: Accounting & Finance, Sales & CRM, Inventory & Warehousing, HR & Payroll, Projects & Tasks, E-Invoicing, Fixed Assets, Fleet Management, Customer Support, and much more — all available to activate based on your plan and needs.

Not at all. Managely is built for business owners and teams — not developers. The interface is intuitive, available in both Arabic and English, and your team can learn day-to-day operations quickly. That said, if you have complex requirements or large volumes of data to migrate, our paid implementation and training service is the best way to get started right.

Your system is live in under 2 minutes. Start your free trial here — no credit card required, no contract, no waiting. If you need help with initial setup or data migration, our implementation team is available at a separate cost.

Absolutely. Start with what you need today and activate any additional module with one click whenever you're ready — no reinstallation, no technical setup. If the new module requires custom configuration or additional training, that falls under our paid implementation and training services.

Correct. Register every employee in your company at zero additional cost. Your plan covers unlimited registered users — you only pay based on concurrent active sessions, not headcount.

The subscription includes: system hosting, business email, automatic daily backups, SSL and security, and free module updates forever. Not included: implementation and setup services, training hours beyond what's bundled in your plan, and any custom development outside the default modules — these are priced separately.

Training hours vary by plan — each plan comes with a specific number of included training hours. If you need additional hours or an extended training program for your team, those are charged as a paid add-on. Check your plan's training hour details on the pricing page.

Yes — 7 days completely free, no credit card needed. Once you subscribe, you're covered by our 14-day money-back guarantee on your first base plan payment only. The guarantee does not cover implementation fees, training fees, or any consulting services already consumed.

Yes. Monthly plans can be cancelled at any time. Annual plans come with greater savings, more training hours, and loyalty points — and you're always protected by our money-back guarantee within the first 14 days of subscription.

No. Implementation is a paid service separate from your subscription. It covers: configuring the system to your company structure, data migration, and setting up modules and permissions. Pricing depends on company size and complexity. If you're a small business with straightforward needs, you can set it up yourself — or contact us for a custom quote.

Yes, customization is available but comes at an additional cost. The default modules cover the vast majority of business needs. Any development outside the existing modules — such as custom reports, proprietary integrations, or workflow modifications — is scoped as a separate development project. Contact us to define requirements and get a quote.

Yes. We support full data migration from spreadsheets, Odoo, SAP, QuickBooks, and most other platforms. Data migration is part of our paid implementation service — our team handles the complete transfer of your chart of accounts, customer records, inventory, and historical transactions with precision and security.

You do — 100%. All business data created or uploaded inside your Managely instance, including accounting records, inventory, and customer lists, is your exclusive property. We act only as a processor and will never use or share your data for any purpose.

We use regional data centers to ensure performance and compliance with local data residency requirements. All data is encrypted in transit and at rest using AES-256, with automated daily backups and a 99.9% uptime SLA.

Yes. ZATCA (Saudi Arabia) and ETA (Egypt) integrations are built-in on the Growth plan and above — fully configured, no extra charge. Compliance is automatic, not an add-on.

Fully. Our support team operates in both Arabic and English. The entire platform — interface, reports, invoices, and documentation — is available in Arabic with complete RTL support.

Critical issues receive a first response within 1 hour and a resolution target within 24 hours. For urgent matters, WhatsApp and our emergency line are monitored around the clock. Technical support covers system faults — not development requests or customizations.

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Our complete legal framework — including Terms of Service, Privacy Policy, SLA, NDA, and Refund Policy — is available via the Agreements section.